Off the Queue: CX Happy Hour
How Vercel cut support volume 65% by connecting AI agents to Plain
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How we rebuilt serverless testing to deliver high-confidence feedback in seconds and accelerate agent-driven development.
Sub-5ms Rate Limiter: Lessons from Moving to the Edge
Every public API has to say no sometimes. Until recently, we were saying it too late. Every request reached our API gateway and a Lambda before we decided whether to rate limit it.
Seyoung Lee
Platform Engineer
We ran translation models in the browser. Here's why we stopped.
Support teams talk to customers in whatever language those customers use. If you only read English, a message in Japanese or Portuguese is not much use to you.
Nico Domino
Moving to local-first state management with GraphQL
How and why we went all in on local-first state management for the front-end at Plain
Jordan Drake
Moving fast with high reliability: Lessons from building Slack for Plain
A deep dive into how we built a trusted Slack integration for Plain while working with an unusually complex communication channel and balancing speed and reliability.
Preslav Mihaylov
Error handling in TypeScript like a pro
Errors are a part of every application. The simplest approach you could take is to not handle any errors, but that's not great for code deployed to production.
Akos Krivachy
A *magical* AWS serverless developer experience
Find out how we build serverless applications at Plain and what makes our developer experience truly magical.
Meet the real 10x engineer
The idea of having someone on the team who knows everything and never makes mistakes is incredibly appealing. This post is about how we might be able to make some of that dream a reality. Not by recruiting, but by building good internal tooling instead.
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