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Ai-NATIVE SUPPORT

Zero config,
All the flexibility

Augment your team with our Sidekick Agent and Customer Agent. Plug in your own agents to go even further.

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Power up your team with Sidekick

The AI that knows your product, your tools, and your customers inside and out.

Learn more

Engage customers with our Customer Agent

It serves Tier 1 questions using your knowledge base and escalates with full context.

Learn more

Bring your own agent

Plug in a specialist billing agent, a fine-tuned model, or your own orchestration. No lock-in.

Learn more

Work out of a single tab with Sidekick

Your built-in AI assistant with full context on your customers and their queries. Connect your favorite tools, and take actions across them - all in one tab.

investigate & act

Plain's Sidekick Agent

Work out of a single tab with Sidekick

Your built-in AI assistant with full context on your customers and their queries. Connect your favorite tools, and take actions across them - all in one tab.

investigate & act

Explore more with Sidekick

Work out of a single tab with Sidekick

Your built-in AI assistant with full context on your customers and their queries. Connect your favorite tools, and take actions across them - all in one tab.

investigate & act

Explore more with Sidekick

Our Customer Agent resolves Tier 1 end-to-end

Routine questions handled automatically. When our Customer Agent can't help, it escalates with full context of customer history, thread summary, and what it already tried.

Resolve

Plain's Customer Agent

Customer Agent resolves Tier 1 end-to-end

Routine questions handled automatically. When Customer Agent can't help, it escalates with full context of customer history, thread summary, and what it already tried.

Resolve

Explore more with Customer Agent

Customer Agent resolves Tier 1 end-to-end

Routine questions handled automatically. When Customer Agent can't help, it escalates with full context of customer history, thread summary, and what it already tried.

Resolve

Explore more with Customer Agent

Connect any agent via BYOA

Bring your own agents in just a few steps. Plain's API is built as infrastructure for the agentic era.

personalize

Learn about our open infrastructure

Connect any agent via BYOA

Bring your own agents in just a few steps. Plain's API is built as infrastructure for the agentic era.

personalize

Learn about our open infrastructure

FEATURES

Discover everything Plain gives your AI agents.

Bring your own AI agent.

Plug in your own specialist agent through BYOA. It works in the same queue as Sidekick, Customer Agent, and your humans — no vendor lock-in.

Bring your own AI agent.

Plug in your own specialist agent through BYOA. It works in the same queue as Sidekick, Customer Agent, and your humans.

Sidekick, your 24/7 AI support.

Most support platforms ship a UI and bolt on an incomplete API. Plain ships an API and builds the UI on top.

Our Customer Agent resolves tickets end-to-end

Routine questions handled automatically. When Customer Agent can't help, it escalates with full context.

Customer Agent resolves tickets end-to-end

Routine questions handled automatically. When Customer Agent can't help, it escalates with full context.

MCP for every AI tool.

Query your support data from Claude, ChatGPT, Cursor, and more. Your perms, your data.

Customer cards with full context.

Pull plan, usage, billing, and account state from your own systems straight into every thread.

Customer cards with full context.

Pull plan, usage, billing, and account state from your own systems straight into every thread.

The most powerful workflow builder in support

Multi-step automations with AI conditions, branching logic, and time-based delays.

Built-in reporting.

Response times, resolution rates, and themes — sliced by tier, label, or team.

Lightning-fast keyboard-first UI.

Every action has a shortcut. Designed for engineers who treat support as a craft.

Fast growing companies love plain

Take their word for it.

Plain helped us stay organized and responsive as we 100x-ed our users.

Jo Barrow

Chief of Staff @ Granola

We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .

Daniel Sequeira

Head of Business Ops @ Raycast

With Plain powering our support, we don't have to think about scaling challenges. Everything just works.

Christopher O’Neill

Head of Developer Success @ Stytch

It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.

Peter Hofstee

Global Director, Support Eng. @ Sanity

We cut Enterprise FRT from 1 hour to 12 minutes with Plain.

Ramiro Aznar Ballarin

Support Manager @ Tinybird

Plain allows us to keep our personal approach to support while giving us the structure we need to scale.

Jason Jacob

VP Technical Services @ Buildkite

200+ Eng hours saved per year

1hr to 12min FRT

Plain helped us stay organized and responsive as we 100x-ed our users.

Jo Barrow

Chief of Staff @ Granola

We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .

Daniel Sequeira

Head of Business Ops @ Raycast

With Plain powering our support, we don't have to think about scaling challenges. Everything just works.

Christopher O’Neill

Head of Developer Success @ Stytch

It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.

Peter Hofstee

Global Director, Support Eng. @ Sanity

We cut Enterprise FRT from 1 hour to 12 minutes with Plain.

Ramiro Aznar Ballarin

Support Manager @ Tinybird

Plain allows us to keep our personal approach to support while giving us the structure we need to scale.

Jason Jacob

VP Technical Services @ Buildkite

200+ Eng hours saved per year

1hr to 12min FRT

Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Ops @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch