Off the Queue: CX Happy Hour
How Vercel cut support volume 65% by connecting AI agents to Plain
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A look at how a support thread moves through Plain, from the moment it enters the queue to the moment it's resolved.
Switching support platforms? Don’t migrate your old problems.
Why the best Support migrations start with what you leave behind.
James Amey
Solutions Engineer
Sidekick is free for your whole team until 13 July
Until 13 July, Sidekick is free for your whole team — no allowance, no counting. Ask one question, get an answer pulled from across your whole stack, with zero tabs switched.
Simon Rohrbach
Co-founder & CEO
How Turn.io's Raquel Graça Went From Journalist to Support Strategist
This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Raquel Graça, Support Specialist at Turn.io, is a 2025 winner.
Susana de Sousa
Community
How Stytch's Johanan Lai Turns Customer Noise Into Signals Engineers Can Act On
This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Johanan Lai, Technical Support Engineer 3 at Stytch, is a 2025 winner.
Why API-First Infrastructure Wins in an Agent-Driven World (2026)
100 B2B SaaS teams told Plain that AI is a hard requirement. Why API-first infrastructure — not vendor-locked AI — wins in 2026's agent-driven world.
How Sourcegraph's Nate Hessler Turns Recurring Problems Into Internal Tools
This is a Modern Support Awards profile. Plain created these awards to recognize individual contributors who are quietly shaping the future of customer support. Nate Hessler, Support Engineer at Sourcegraph, is a 2025 winner.
Evolving our Frontend interview
Here’s the frontend interview we landed on after trying them all – and why it actually works.
Jordan Drake
We’ve raised a $15m Series A to build the collaborative B2B support platform
Led by Battery Ventures, with continued participation from our previous backers Index Ventures and Connect Ventures.
How we're managing B2B support over the holidays
The holidays are just around the corner, and we’re planning to make sure our customers feel supported while giving our team time to recharge.
Kate Donnellan
Marketing
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