MULTI-CHANNEL SUPPORT
Be where your customers are.
Be where your customers are.
All your channels, all in one place. Your team works from one queue. Your customers stay where they already are.
All your channels, all in one place. Your team works from one queue. Your customers stay where they already are.
Customers reach you where they are
Meet them in Slack, Teams, Discord, Email, or your product — all at once.
Your team works from one place
Every conversation, every channel, in a single structured queue with full tracking.
Full context on every thread
Pull plan, usage, billing, and account state from your systems into the sidebar.
HOW IT WORKS
Get closer to your customers.
Connect every channel to one central inbox
Route every query, from every channel. SLAs, tiers, labels, priorities, and assignment apply the same way across Slack, Microsoft Teams, Discord, chat, email and more.
Connect every channel to one central inbox
Route every query, from every channel. SLAs, tiers, labels, priorities, and assignment apply the same way across Slack, Microsoft Teams, Discord, chat, email and more.
Power support with AI across every channel
Auto-labelling, urgency detection, and thread summaries on arrival — regardless of which channel the message came from.
Power support with AI across every channel
Auto-labelling, urgency detection, and thread summaries on arrival — regardless of which channel the message came from.
Track and organize your entire queue
Connect your issue tracker, incident management tooling and more. Track everything without leaving Plain, and get notified when something changes.
Track and organize your entire queue
Connect your issue tracker, incident management tooling and more. Track everything without leaving Plain, and get notified when something changes.
CHANNELS
CHANNELS
Every channel,
one queue.
Every channel,
one queue.
Connect your existing channels, interact with them through Plain, and streamline your customer requests.
Connect your existing channels, interact with them through Plain, and streamline your customer requests.
Fast growing companies love plain
Take their word for it.
Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Operations @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch
It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.
Peter Hofstee
Global Director, Support Eng. @ Sanity
We cut Enterprise FRT from 1 hour to 12 minutes with Plain.
Ramiro Aznar Ballarin
Support Manager @ Tinybird
Plain allows us to keep our personal approach to support while giving us the structure we need to scale.
Jason Jacob
VP Technical Services @ Buildkite
200+ Eng hours saved
Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Operations @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch
200+ Eng hours saved
Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Operations @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch
It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.
Peter Hofstee
Global Director, Support Eng. @ Sanity
We cut Enterprise FRT from 1 hour to 12 minutes with Plain.
Ramiro Aznar Ballarin
Support Manager @ Tinybird
Plain allows us to keep our personal approach to support while giving us the structure we need to scale.
Jason Jacob
VP Technical Services @ Buildkite
200+ Eng hours saved
Support
Support
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