Headless SUPPORT
Build support into your product.
Build support into your product.
Build anything from customer-facing support UIs to granular analytics. Plain's unique API-first architecture gives you complete control.
Build anything from customer-facing support UIs to granular analytics. Plain's unique API-first architecture gives you complete control.
HOW IT WORKS
Control every pixel of the support experience.
Embed a customer-facing portal in your product
Customers submit, track, and reply to support requests without ever leaving your app. Your components, your design system.
Embed a customer-facing portal in your product
Customers submit, track, and reply to support requests without ever leaving your app. Your components, your design system.
Build any customer communications experience
Whether it's live chat, a structured intake form that pre-fills from your user data, or a thread-based inbox – you decide what the experience looks and feels like.
Build any customer communications experience
Whether it's live chat, a structured intake form that pre-fills from your user data, or a thread-based inbox – you decide what the experience looks and feels like.
Put your SLAs where customers can see them
Give customers visibility into the support they're receiving. Extract live metrics from Plain and embed them into your product, from SLA compliance to response trends.
Put your SLAs where customers can see them
Give customers visibility into the support they're receiving. Extract live metrics from Plain and embed them into your product, from SLA compliance to response trends.
CHANNELS
CHANNELS
Every channel,
one queue.
Every channel,
one queue.
Connect your existing channels, interact with them through Plain, and streamline your customer requests.
Connect your existing channels, interact with them through Plain, and streamline your customer requests.
Fast growing companies love plain
Take their word for it.
Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Operations @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch
It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.
Peter Hofstee
Global Director, Support Eng. @ Sanity
We cut Enterprise FRT from 1 hour to 12 minutes with Plain.
Ramiro Aznar Ballarin
Support Manager @ Tinybird
Plain allows us to keep our personal approach to support while giving us the structure we need to scale.
Jason Jacob
VP Technical Services @ Buildkite
200+ Eng hours saved
Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Operations @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch
It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.
Peter Hofstee
Global Director, Support Eng. @ Sanity
We cut Enterprise FRT from 1 hour to 12 minutes with Plain.
Ramiro Aznar Ballarin
Support Manager @ Tinybird
Plain allows us to keep our personal approach to support while giving us the structure we need to scale.
Jason Jacob
VP Technical Services @ Buildkite
200+ Eng hours saved
Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Operations @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch
200+ Eng hours saved
Support
Support
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