Workflows library

The workflows support teams actually run

Auto-triage, SLA escalations, alerts, incident handoffs, and more. Try any yourself.

Featured workflows

Triage

Investigate and diagnose new tickets

By Buildkite

Alerts

Escalate urgent tickets to on-call via PagerDuty

By Cursor

Alerts

Detect incidents and alert in Slack

By Plain

Featured workflows

Triage

Investigate and diagnose new tickets

By Buildkite

Triage

Detect urgent tickets and set priority

By Buildkite

Triage

Detect urgent tickets and set priority

By Buildkite

Alerts

Escalate urgent tickets to on-call via PagerDuty

By Cursor

Alerts

Detect urgent tickets and set priority

By Cursor

Alerts

Detect urgent tickets and set priority

By Cursor

Alerts

Detect incidents and alert in Slack

By Plain

Alerts

Detect urgent tickets and set priority

By Plain

Alerts

Detect urgent tickets and set priority

By Plain

Type

All

20

All

20

Triage

10

Triage

10

SLAs

1

SLAs

1

Customer Comms

2

Customer Comms

2

Alerts

3

Alerts

3

Integrations

2

Integrations

2

Follow-up

2

Follow-up

2

Integrations

Cancel and refund a subscription from the ticket

Content

By Plain

Follow-up

Close tickets when customers confirm resolution

Content

By Plain

Alerts

Detect incidents and alert in Slack

Content

By Plain

Triage

Detect urgent tickets and set priority

Content

By Granola

Alerts

Escalate urgent tickets to on-call via PagerDuty

Content

By Cursor

Triage

Flag frustrated customers for human review

Content

By Plain

Follow-up

Follow up on and close unanswered tickets

Content

By Plain

Triage

Hand off tickets from AI to human

Content

By Plain

Customer Comms

Identify product champions from recent tickets

Content

By Plain

Join the teams who rely on Plain to provide world-class support

Join the teams who rely on Plain to provide world-class support