Linear Templates

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Plain's AI executes support work end-to-end

NEW

Plain's AI executes support work end-to-end

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Mar 7, 2025

Linear Templates

We’ve shipped an update to our Linear integration to make it even more powerful for your support team, and improve how they collaborate with your product team. Linear templates can now be used when creating issues from Plain.

If you’ve created templates for issues in your Linear workspace, you can now choose the templates you’d like to use when creating a new issue from a Plain thread. This update helps you get more consistent with how you manage bugs, feature requests, or engineering tickets and ensures they’re presented in the way that’s most useful for your product team.

When creating a Linear issue, just hit “No template” and choose the template you want to use. Templates are persisted, so the last selected template will be the default when creating new issues from Plain.

See full details in our Linear integration in our docs.

Improvements

You can now start a thread for any customer Slack channel directly from Plain
You can now set your full name and public name in your personal profile settings
Added priority as a condition on auto-responses
Slack discussion channel dropdown now defaults to the first channel in the list and remembers your previous choice
When you go to write a new email (rather than a reply) we now focus on the subject first instead of jumping straight to the message
CMD + A will now select all threads in a queue (not including queues with done threads)
We improved our validation errors to show what actually failed
If a customer belongs to a single tenant, when a thread is created for that customer, the thread will automatically be mapped to that customer's tenant. In the past, this would only happen if the tenant was linked to a tier
Improved optimistic messages in chat, making the experience smoother for folks sending multiple messages in quick succession
Added background color in live chat widget
Microsoft Teams now supports Code blocks
Microsoft Teams messages now support formatting
Microsoft Teams messages are now available for search

You can now start a thread for any customer Slack channel directly from Plain
You can now set your full name and public name in your personal profile settings
Added priority as a condition on auto-responses
Slack discussion channel dropdown now defaults to the first channel in the list and remembers your previous choice
When you go to write a new email (rather than a reply) we now focus on the subject first instead of jumping straight to the message
CMD + A will now select all threads in a queue (not including queues with done threads)
We improved our validation errors to show what actually failed
If a customer belongs to a single tenant, when a thread is created for that customer, the thread will automatically be mapped to that customer's tenant. In the past, this would only happen if the tenant was linked to a tier
Improved optimistic messages in chat, making the experience smoother for folks sending multiple messages in quick succession
Added background color in live chat widget
Microsoft Teams now supports Code blocks
Microsoft Teams messages now support formatting
Microsoft Teams messages are now available for search

Bug Fixes

The composer is now prevented from sending any messages while attachments are being uploaded
Channel filters now work in saved views
Correct URL is now generated when adding tenants as favorites
Autoresponders via email now respond not only to the sender of the email, but also any additional recipients in the original email
The inline emoji palette now works inside bullet lists
Updated an error notification in saved views when you try to save a view without giving it a name
You can now use the the r shortcut to expand the composer when writing a new email
Done filters now don’t show up on the tenant page when you’ve filtered Done threads off
Added a max height to the dropdown components so it won't go offscreen when you have a certain amount of thread fields
Underline is now supported when adding a Linear issue