Linear Integration

NEW

Plain's AI executes support work end-to-end

NEW

Plain's AI executes support work end-to-end

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Mar 8, 2023

Linear Integration

We're excited to release our Linear integration today.

This integration allows you to link Plain and Linear, so you can easily log issues your customers have encountered directly from Plain, and close the loop with your customers whenever there’s been an update on an issue in Linear.

To be added to the early access list for this feature, reach out to us through in-app support.

Improvements

New email notifications: When a customer is assigned to you, you will now get an email notification to let you know. This matches how Slack notifications work and can be toggled on/off in your notification settings.
Back to queue: We’ve made it easier to navigate from a customer timeline back to a queue, which used to take a couple of clicks. Now, just click the "Back to queue" button in the sidebar and you'll be taken right back to where you were.
A snappier composer: We've completely rebuilt our chat and email composer under the hood for much faster performance.

New email notifications: When a customer is assigned to you, you will now get an email notification to let you know. This matches how Slack notifications work and can be toggled on/off in your notification settings.
Back to queue: We’ve made it easier to navigate from a customer timeline back to a queue, which used to take a couple of clicks. Now, just click the "Back to queue" button in the sidebar and you'll be taken right back to where you were.
A snappier composer: We've completely rebuilt our chat and email composer under the hood for much faster performance.