Intercom importer

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Plain's AI executes support work end-to-end

NEW

Plain's AI executes support work end-to-end

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Apr 2, 2025

Intercom importer

We’re excited to announce the release of our Intercom importer – which allows you to sync or migrate your customer data to Plain in just a few clicks.

When you run an Intercom import, we bring in:

Contacts → Customers: All Intercom contacts are imported as customers in Plain.
Conversations → Threads: All conversation types – chat, email, and more – are imported as threads.

After the initial migration has taken place, any new contacts, admins, or conversations will automatically be synced to Plain.

To run an import, head to Settings → Integrations → Intercom and follow the prompts to connect your Intercom account. Check out our docs for full setup instructions.

What's new

You can now change the logo of your Plain Slack bot to the logo of your company (previously, it had to be the Plain logo) that appears:
- In the chat widget (if you don't set one for the chat app).
- Inside the Plain web app.
- On unread chat messages emails (if you don't have a chat app logo).
- On the autoresponder messages in Slack.

Improvements

Improved search indexing – you can now find threads by searching company name, domain, and Slack channel name.
You can now exit the image preview modal by clicking outside of it, instead of having to find the “X”.
Merged display options for 'Jira issues' and 'Linear issues' into 'Linked issues' and added support for Shortcut Stories.
Added support for filtering threads by “created at” date.
Added a security check when attempting to enable a Slack channel that's in multiple slack workspaces - we now verify that the user is in the channel first.
Added a warning to the chat settings page when you have chat notifications enabled but no email settings, as this will result in customer replies to emails being lost.
The authentication screen for our chat widget now disables the button when less than three characters are entered in the name field.
Fixed UI copy for thread field created/updated/deleted to correctly state that it’s triggered per workspace, not per thread.

Improved search indexing – you can now find threads by searching company name, domain, and Slack channel name.
You can now exit the image preview modal by clicking outside of it, instead of having to find the “X”.
Merged display options for 'Jira issues' and 'Linear issues' into 'Linked issues' and added support for Shortcut Stories.
Added support for filtering threads by “created at” date.
Added a security check when attempting to enable a Slack channel that's in multiple slack workspaces - we now verify that the user is in the channel first.
Added a warning to the chat settings page when you have chat notifications enabled but no email settings, as this will result in customer replies to emails being lost.
The authentication screen for our chat widget now disables the button when less than three characters are entered in the name field.
Fixed UI copy for thread field created/updated/deleted to correctly state that it’s triggered per workspace, not per thread.