Workflow rules: You can now set the thread status as an action on any rule. We've also added support for keyword matching in conditions – trigger rules based on whether any message, customer message, or user message contains certain words.

Suggested responses: We’ve updated the prompt to generate more helpful suggestions, including improved formatting with markdown, documentation links, and clearer structure.

Jira integration: Added a disconnect button so you can easily unlink your Jira account when needed.