Composer Improvements

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Plain's AI executes support work end-to-end

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Plain's AI executes support work end-to-end

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Aug 29, 2023

Composer Improvements

We’ve made lots of updates to make the writing experience in Plain much more polished. The composer now includes an action bar with keyboard shortcuts so that you can fly through customers even faster.

We’ve also made a few other changes to the composer, including:

The editor collapses when empty or not in focus, providing more space for the timeline.
Snippets have been updated, so that you can now select and filter inline in the editor, e.g. [hello will automatically search for any snippets with hello in it.
To switch between starting a new email and replying to the last email, you can click on the bottom left button of the composer.
To switch to notes instead, you can click the Note button below the composer or use the shortcut n to quickly toggle to Note and back.

Combined, these make for some nice quality of life improvements to the Plain experience and we’re really excited for you to try it.

What's new

Introduced email signatures. You can find these under Settings, which will be appended to all emails sent from Plain.
Added the ability to filter your queues in Plain by email address if you have multiple email addresses set up (for example, support@ and sales@).

Improvements

Further improved keyword search, so now Plain searches not just in names and emails, but all message content.
Shipped an initial version of ’View Original Email’ to give you a view on a full HTML email, now accessible via the three dots on the top right of any email in a timeline.
If you choose a different sorting for the queue, it now persists when you change queues.
Instead of automatically going to the next customer, you can now click the “Go to next customer” button on the action bar below the editor (or use the shortcut J) to go to the next customer in the queue.
If your customer is no longer part of a queue, we remember where the customer was and navigate to the relative place in the queue when you use J / K shortcuts.
An empty state now shows instead of a loading state on the search page before a search term is entered.

Further improved keyword search, so now Plain searches not just in names and emails, but all message content.
Shipped an initial version of ’View Original Email’ to give you a view on a full HTML email, now accessible via the three dots on the top right of any email in a timeline.
If you choose a different sorting for the queue, it now persists when you change queues.
Instead of automatically going to the next customer, you can now click the “Go to next customer” button on the action bar below the editor (or use the shortcut J) to go to the next customer in the queue.
If your customer is no longer part of a queue, we remember where the customer was and navigate to the relative place in the queue when you use J / K shortcuts.
An empty state now shows instead of a loading state on the search page before a search term is entered.

Bug Fixes

We’ve fixed a bug in Safari where navigating to pages was not always working.
We’ve fixed a bug that happened when logging users in and out on the same workspace on the same machine and browser.