Plain changelog
Plain changelog
plain.com

Weekly Update — 23 August 2021

 

Customer queue

We've built our first iteration of queues in our API and App. It shows you all customers who you are currently helping as a team broken down by status and assignment.

Screenshot 2021-08-23 at 13.54.22.png

As our very first pass of this, it's very limited in what it currently supports - in the next few weeks we plan on adding filtering and richer information on each customer such as their most recent message if and how long they've been waiting for a reply and much much more.

 

API

 

App